Terms and Conditions
1. Introduction
Welcome to Kaori Mitsushima Illustration. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from our online shop. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
2. General Information
Owner: Kaori Mitsushima
Email: shop@kaorimitsushima.com
SIRET : 92850711000015
APE : 9003A
VAT Status: Not a VAT payer (Exempt from VAT under Article 293 B of the French CGI)
3. Products
Our products include original artworks, prints, and other related merchandise. Each product is subject to availability, and we reserve the right to discontinue any product at any time without notice.
4. Orders4.1 Placing an Order
By placing an order, you agree to purchase a product subject to these Terms. Orders can only be placed by persons who are 18 years of age or older. All orders are subject to availability and confirmation of the order price.
4.2 Order Confirmation
After placing an order, you will receive an email confirming receipt of your order. This email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order.
4.3 Payment
All prices are in euros. Payment must be made in full at the time of order. We accept the following payment methods: card payments via Stripe.
5. Shipping and Delivery
5.1 Shipping
We ship all orders from Marseille, France. We ship to the countries listed in the Shipping Destination tab. We are unable to ship to certain countries due to the current postal situation. Shipping costs are calculated at checkout and depend on the destination and shipping method selected.
5.2 Delivery
Delivery times vary depending on the destination. We strive to dispatch orders within 2 business days. However, delivery times are not guaranteed and may be affected by factors beyond our control.
5.3 Customs and Duties
International orders may be subject to customs duties and taxes. These charges are the responsibility of the buyer and vary by country. Please check with your local customs office for more information.
5.4 Tracking and Insurance
All orders will be shipped with tracking and insured packaging. You will receive a tracking number via email once your order has been dispatched, allowing you to follow its journey until delivery.6. Returns and Refunds6.1 Return Policy
All sales are final. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at shop@kaorimitsushima.com with details of the product and the defect.
6.2 Refunds
Refunds are only issued for defective products. Once we receive and inspect the defective item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 to 20 business days.
6.3 Return Shipping
The buyer is responsible for any return shipping costs, including for defective items.
7. Intellectual Property
All content on this website, including illustrations, images, text, and designs, is the property of Kaori Mitsushima and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Kaori Mitsushima Illustration shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the purchase of products from our online shop.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of France. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of France.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. Your continued use of our website after any changes constitutes your acceptance of the new Terms.
11. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Email: shop@kaorimitsushima.com